Customer Testimonials
It was a great experience. Everyone was awesome and very helpful. Thank you all very much
Great group at Randall Ford. Thanks Jimmy Haas for the great experience. A+
Rude, bad attitude, poor communication, not concerned about helping the customer, lied about diagnosis, bade service all around
We have been customers of Randall Ford since 1995 and we have had great outstanding and professional services from the technician and service department team they care and listen to the customer and explain what needs to be done. Randall Ford is very customer oriented and very professional to the customers. Technician and team 10 plus ➕️ to all at Randall Ford. Thank you the Hollibough's
Great customer service. Upfront and does not waste your time. Highly recommend everyone. Go see Ray.
Randall Ford is a nice and clean dealer and employees who are helpful, courteous and effective at their jobs.
Was meet at the was a smiling face, had made an appointment to test drive a Maverick. Ethan was great, he listen to me explain what I was looking. He selected two vehicles and we drove them. I feel any pressure and tag teaming. He was upfront with everything. Randall Ford did a great hire in Ethan.
Jimmy made the buying process a breeze! I highly recommend Randall Ford!
Service department practices are all wrong Untruthful Appointments mean nothing. Communication is not good at all.
Dealership refused to give me tax credit at point of sale. Promised I could get tax credit at tax time but the dealership failed to submit the time of sale to the IRS. The dealership isn’t being very responsive and Jordan in finance has told me every day he is going to call and has not done anything. I’ve reached out to sales managers as well and have not heard anything. Seems the only one that tried doing anything was the salesman Daniel who has been the help I’ve received. I do not recommend buying here , they ... Read More DealerRater - Mar 6, 2025
Authentic thourogh efficient customer supportive friendly caring aim to please definitely recommend to everyone I know
Hayden was a great help! I was happy to get my new ford edge! I love my new car!
Professional and friendly atmosphere. The facility is immaculate and shows the attention to detail and customer service.
Did a fine job , got to my truck quickly. Employees were pleasant and easy to work with.
Great experience! Our salesman, Jimmy Haas, was down to earth and very helpful. I highly recommend buying a new Ford from Randall Ford!
They have taken care of my problems and concerns over the years. I would recommend this dealership.
Found the perfect vehicle and the service was exceptional! I’ll be sending my friends!
$100.00 for an oil and filter change.and they can’t even tell me what kind of oil they used.. isn’t rotate tires and didn’t inspect the brakes.then I received a nasty letter from Randall because I was waiting to pay the bill until they finished the job. They still haven’t done the factory recall, which was the real reason they came to my home to do the work.
No tiene area para niños,,, tubieron esperando a mi esposa 2 horas en un cambio de aceite ,,,, mal caracter, no remobieron un codigo de la puerta de fabrica, en la sala grande prometieron que lo Arian gratis,,, si hago mis servicios ay,, mitieron, mal servicio,, no lo remoniendo sin duda pesimo servicios,,,, att Eduardo urive
Excellent service staff handling service scheduling and details is. first class, I’ve been a regular customer of Randall service department since 1990
I have great faith in Randall ford. They treat me like I am their only customer
Great experience with buying my New 2024 F150. Give Hayden Owen a shout if your looking for a new Ford
Recently I received a Recall Notice from Ford Motor Company regarding an issue with the exhaust system on my Ford Edge. While I debated about the best time to attempt to schedule an appointment, RANDALL FORD in Fort Smith called to schedule a visit from their Mobile Service system. They came to my home and performed the recall upgrade within 20 minutes of the Mobile Units arrival. The technician checked all my vehicles fluids, filters, tires and wiper blades while the vehicles emission system was going through the electronic adjustment. I was very impressed with the entire process. I am used ... Read More Facebook - Dec 30, 2024
Very nice service! Strive to make their customers happy! I will recommend them to anyone
Helpful and courteous up front with pricing and scheduling for my grandson’s truck needing new key fob. Me being from N.C. visiting grandchildren no happy to deal with you in the future
This dealership is so easy to work with. The mobile unit was prompt, fast and very informative. I loved not having to take my car in for an oil change and tire rotation.
The vehicle is running good. The people at the Randell Ford were friendly and heipful.
Brought my truck in for an oil change and got told my battery was in the red, brake fluid needed changing, and coolant needed a flush. Tested battery later tested all green. Had Ford replace brake fluid and coolant. Coolant was not properly filled and they did come fill it afterwards. Was informed of an oil leak after the other services had been done. No oil leak was found and no leaks have happened weeks later. Most of the recommended services were not needed or warranted. The inspection team needs to be sure that all recommended work is needed and ... Read More DealerRater - Dec 16, 2024
Had a wonderful experience with Randall Ford of Fort Smith! I had two separate visits each with a diagnosis within 72 hours, an engine replaced in under 3 weeks, and had a new started out in within a weekend! I highly reckoned service with Ricky!
I was sold the wrong truck I asked to be shown v8 and was sold a v6 not happy
Friendly, but not the place to get a oil change without a appointment. Most of the time getting service is weeks to a month to get in for any major work. Expect prices at Ford to be higher than everyone else. I didn't know my transmission is sealed. So my mechanic said only Ford is allowed to do work on the transmission . Plus my GPS doesn't update itself. So I have to have Ford do it , over 200.00. Out of my budget, so I use my phone GPS. If your a female, do your research .
Great service, fast and efficient. Ricky was awesome. I had a flat tire and they had me in and out in no time.
Bait and switch. I was told one price and charged another. Also, they did not fix issue I asked them to address.
Good communication on appt time, and service was finished in time promised. Service department was kind and helpful.
I have gotten good service from Randal Ford. I really like the “at home” oil change. Thanks Hunter Wiley for the good job and Michelle Cummins for reminding me of my Ford Pass points.
Does not offer a wait option for service. Took my vehicle in for a recall notice and was informed, after the inspection, that they would have to order the components. After the parts came in, I was notified and made the appointment to have them installed. On the day of the appointment the service department informed me that they had no record of my vehicle having been there previously and I will have to have it inspected again despite showing the text notifications sent from them.
I’m a happy 48 year customer. Dave Hardwick has been my service rep for more than half that time. He does great. Also, Randale, my technician was very thorough.
Clean friendly service wide variety of selection and full of knowledge about every vehicle and honestly straight forward
Ricky Huerta got my vehicle in immediately when I was stranded during my travels accross country. My F450 has some electrical issues and he quickly figured out what was needed and reprogrammed my truck and saved my trip. Outstanding service especially since I was a new customer to Randall Ford and hopefully won’t have to ever return again. Well done !
I told him what kind of deal I wanted. He came back with a better one. It took all of fifteen minutes.
Randall Ford made the car buying experience quick and easy. They were very friendly and gave me a fair trade for my vehicle! I would definitely do business with them again! I love my 2023 Hyundai Santa Fe.
The Service Department goes the extra mile to expedite repairs and maintenance and make the experience pleasant.
Scheduling was very easy, they provided updates on the progress, and I love that they have a later pick up time than any other place I'm aware of.
The good folks at Randall scheduled my truck for service at my home expediently. The van showed up the following day and the two man crew rotated my tires, changed the oil, checked the batteries and fluids, brakes, etc. Overall, excellent service and didn’t break the bank. Very convenient!
Love the mobile service! Easy, quick, efficient and they come to your home. What’s not to love about that! Steven was professional, knowledgeable and completed the work quickly. Michelle was also helpful and responded to my emails in a timely manner. Thank you David Hardwick for setting up my appointment!
My first time here. Needed trans service which is lengthy. Live 30 miles away, single, so had to wait. Rep coordinated everything perfectly. Am now permanent customer.
I have always gotten great service from Randall Ford. David Hardwick and his service personnel took care of my recent problems with my SUV. The car drives great again and problem no longer exists. Way to go Randall Ford and service staff. Thanks again.
Excellent communication and follow up also prompt and courteous service. I also appreciate their knowledge
Randall was very speedy on their oil change and they changed my windshield wiper blades without me asking. I was very pleased with my service.
Setting up appointment took way to long for a recall. Then information given about how long it would take was very misleading. Was told could take up to one day to several. So made plans to be without vehicle. The whole job start to finish took less than 2 hrs I could have waited on my vehicle instead of driving 70 miles extra plus a friends time. It was a recall they should know how long it takes, it wasnt like they had to figure out what was wrong.
They checked my vehicle thoroughly and took note of all my concerns and fixed them.
They have a great team and are easy to work with. I have used them for several years and have not had any problems. They have a nice waiting area or a shuttle available.
Great experience! We worked with Rocky. He lives close to us, so he drove the truck to our house after work. We feel in love with it and worked out a deal on trading in our jeep. Kinda took a bath on the jeep but we sold the motorhome and no longer needed it. Thank you Randall Ford.
We got a used vehicle from Randal Ford and it was one of the easiest best car buying experiences we have ever had! Our sales person Audry was wonderful to work with and the finance person Jordan was also wonderful to work with! We really enjoyed our car purchase experience. Thank you so much Randall Ford for helping us get into our New to us vehicle
The service department was very helpful and I appreciate your concern. I especially like to commend Shannon Smith for his help .
Have only been here for service. Service advisors are friendly and knowledgeable. They don't try to oversell or "talk me into" something I don't need.
Service performed wasn’t a problem. The service department is extremely difficult to contact by phone. In fact, it’s almost impossible to get anyone to answer the phone.
Great customer service from start to finish. Was able to be competitive with APR financing so was able to do a one stop shop transaction.
The team of service technicians who worked with me were very friendly and helpful, I enjoyed meeting and talking with the technician who came to my house and fixed my recall. He was a very nice person.
We had a great experience buying a car from kayse. Everyone was helpful and considerate.
They have always been friendly and dealt straight with us. You can tell we like Randall Ford because we have bought 4 vehicles from them in the last 5 years! And yes, they’re all still rolling!
They did a great job in trying to fix my Expedition. I got 250 miles down the road and the issue I was having started again.
Excellent service from salesman to finance. My truck had the worst detail job ever seen
I recently purchased a new F150 from this dealership and was very disappointed with my experience. The Sales / finance team did not deliver on what they promised me to get me to get the deal done. As soon as the deal was done they were done with me.
I tried calling the General Manager a couple of times to let him know about my Experience to set if he could help, but I was never able to reach him. I was always transferred to the Sales Manager who had no interest in honoring what was promised to me before signing ... Read More DealerRater - May 13, 2024
Kayse and Jordan are rockstars! They made my truck buying experience so easy and wonderful. I highly recommend going to see them!
We have had our car serviced by Randall for ll years since new. We trust them and they have always done us right.
I always receive good service from Randall Ford. The dealership is very courteous and addresses my concerns and questions.
I recently went in for service work for my Bronco and was extremely pleased on the service I received.
Randy in the service department is your to go to guy! Very professional and good at what he does most definitely recommend him to be in charge!
Randy at Randall Ford is an absolute joke in the service department. He sucks at customer service And his job which is managing the service department. This will be the third time I’ve brought my truck there for warranty work the first two times I got up on my day off and brought it in at seven in the morning only for them to tell me they couldn’t get to it that week. So now we’re on the third week I dropped it off at 7 AM again and come Wednesday at 9 AM they call me and inform ... Read More DealerRater - Mar 6, 2024
Good experience and Kayse did a great job. If your looking for a ford Randall Ford is the place.
Fast and consistent service is what keeps me coming back to Randall Ford, friendly too!
Rocky Pruett was phenomenal to work with. He went above and beyond to get us a great deal while also getting us into a brand new ride. We love our 2023 Explorer and will definitely be visiting Rocky for any future car buying needs!!
We had the pleasure of working with Kayse Ludwick on the purchase of our new Ford Expedition and we couldn’t have asked for a better salesperson! She was extremely informative and really valued our time! Thank you, Kayse! We appreciated you!
We recommend Rocky 100%! he got us in and out quicker than lightning we with no fear we were in good hands! He got us what and where we needed financially without the hassle! We will be coming back to Rocky when it is needed again!!
Great customer service and friendly as well.
Excellent service from Mr Ralph Carico, he dealt with everything and ensured all my withdrawal were quick and efficient, Would highly recommend Ralph Carico to everyone who is having difficulty in trading.
My wife and I happen to see a used F350 that had just been posted to the website but no pictures were available yet. We stopped by just for a few minutes to take a look at the truck and see if it was something we might be interested in. Ray Quinteros greeted us at the door, showed us the truck and we were off and running! Ray and his sales manager Bryce, took very good care of us and within just a few minutes we were able to come to a decision to purchase the truck. If you’re ... Read More DealerRater - Jun 13, 2023
I had an engine light trip prior to a trip i had planned. Robert got me in and discovered it was a sensor problem on a diff vent. They had the part and fit the truck in for repair. Very satisfied from start to finish.
David in commercial service is very easy to work with. He is always very polite and helpful.
My service was very easy to work with dropped my vehicle off and gave me a ride back to work kept me updated with my vehicle is ready
Rocky and Bryce did a great job working with us to meet our needs and get us into the vehicle we were interested in. They were very personable and would definitely recommend working with them!
I so appreciate good service. Randy in the service department went above and beyond to get my car up and running. Randy suggested I sign up for Ford Pass rewatds after last service. Thankfully this was a good idea and I saved money. Hard to find trustworthy and honest people, but Randall ford is lucky to have Randy!
DAVE HARDWICK IS THE BEST!! I WILL NOT TAKE MY CHEVY TAHOE ANYWHERE ELSE UNLESS IT HAS TO BE A CHEVY PART!!!!!!
Mrs. Jessica Wayne is a very professional and extremely hard working Forex Trader. She puts her clients needs as first, she is very responsive and gives expert advice throughout the trading process. I invested $1000 and made a withdrawal of $11,300 within 7days of trade, with Mrs. Jessica Wayne earning in Forex,Stock & crypto trading from the comfort of your home is made easy and would highly recommend her as the best forex Trader on the market do yourself well and DM her. Email: [email protected] WhatsApp +1(918) 609-3473.
i cannot recommend this dealership enough. I ordered a ford bronco, and the expectation was set that it may be over a year before i would receive the vehicle but Peter was there for every step of the way. he was fantastic he made the whole experience wonderful! if you are looking to buy a bronco, you have to give Peter a call.. You will not be disappointed!!
I wan to use this medium to appreciate and recommend Real voodoo love spell for helping me bring back my Ex lover back Priestess Emily spell is a powerful spell caster Dm her today and smile forever 🥰, she's trustworthy and her spell has no harm,, I saw so many positive comments online and i decided to try her because i really want my lover back , within the range of 24 hours after the spell casting my lover came and apologize to me and our children 2023 is indeed a beautiful and a blessing year❤️❤️ 👇👇👇👇👇👇👇👇 https://www.facebook.com/100084375707944/
I had a great experience with salesman Rocky Pruett! He’s very knowledgeable about vehicles and is as honest as they come! Go see him and buy a vehicle!
Rocky hooked me up with a Sweet Jeep Wrangler Unlimited !!!! Everything was what it was supposed to be in person as over the phone. Thank you Rocky for the heads up on the trade in!!!! Will use again for future vehicles
The dealership conned me into paying $3500 down then signed me up for a $3000 gap insurance & $970 warranty. I requested to cancel & the validate all of this- they basically ignored. I requested ALL details in their files on my behalf- also ignored. Nothing was described conspicuously- and he even forged my signature (due to electronically signing) on the last document stating the dealership is in charge of APR. the original deal said I had to pay $1200 down- they continued to go up. Now I’m in a contract in which was illegal to begin with- they would have known that ... Read More DealerRater - Jan 18, 2023
Rocky hooked us up with exactly what we asked for and did so on a time crunch. He is very responsive before and after the sale, we highly recommend!
Rocky and crew treated me right. We were rushed for time, and they got us out of there when we needed, and with the car I wanted. Can't ask for more.
Kaysey worked so hard to get us in the a 3 row vehicle! We didn’t think it was possible and she made it happen! She was so nice and answered all our questions! I HIGHLY RECOMMEND going and see her for any vehicle you need! She will make sure you get what you want!
The service advisor was friendly, helpful, and knowledgeable. The work was done at the appointed time and for the quoted price.
The sales staff is very friendly and knowledgeable especially the young man Andrew. They made my experience fun and easy.
Billy worked with us for 9 months when we ordered our Bronco! He was always willing to answer our questions and keep us in the loop on the progress! When our Bronco arrived on a holiday week, Rocky stepped up and helped us seal the deal! They were both extremely helpful and great to work with!
Very easy to work with and keeps me updated on my vehicle during maintenance work
They really do treat you well here. I came in upside down on a vehicle, was able to trade it in for a better vehicle, and they helped me every step of the way. They worked with my budget and really listened to what I wanted. I didn’t feel like I was just another sales incentive or just someone they could sell a car to. They were courteous and very meticulous when it came to my options. I even locked my keys in my new car before I even left the lot and they lept into action and saved ... Read More Facebook - Oct 20, 2022
The service person Randy is awesome he takes care of you need me people like him
Definitely recommend! My salesman Tyler Lauderdale was great and got me in a car that I was wanting!