Customer Testimonials
Very professional. Went in for oil change and possible brake replacement. They were able to locate the parts and get it done the same day. We just moved to Fort Smith and it is nice to find a professional dealership.
Excellent sales reps and financing department! They’re incredibly transparent and will walk you through every step of the process!
I had the most excellent experience today at Randall Ford! Service is top notch, thank you to Peter!! I am satisfied and feel like I got a great deal!! 💖
Ray Q. is great. very professional and efficient. thank you!
after over a week of looking at every dealership in the area online trying to figure out what I wanted.
I drove to one dealership didn’t get out just drove through their inventory looking a salesman drove behind me and his little golf cart
and I’m not going to mention the dealership.
Talked to him for a few minutes. He didn’t really seem interested in selling a car so I pulled out of that dealership and drove to Randall Ford.
Parked my vehicle got out a salesman came over and introduced herself as Peter.. asked me what ... Read More Facebook - Jan 8, 2026
My experience at Randall Ford was great—and that’s 100% thanks to Peter, the soulless ginger. This guy deserves a trophy, not just for selling cars, but for talking my extremely anxious self off the ledge about a thousand times during the process. While I was quietly (and sometimes not so quietly) spiraling, Peter stayed calm, reassuring, and weirdly unbothered—like a car-selling wizard with zero soul and endless patience.
He somehow made the whole thing smooth, painless, and even enjoyable, which feels illegal when buying a car. I drove off absolutely loving my Kia Sorento, feeling relaxed, confident, and ... Read More Facebook - Jan 4, 2026
Thank you Randall Ford, especially Ethan, for getting me in my Bronco!!! Thank you for taking time to answer questions, work around my schedule, and ultimately get me in my dream vehicle!!! It was a great experience!
overall good service, however they turned off some features while performing work and didn't turn them back on.
Ask for Matthew!! He just told me my first Ford! I have heard back from him several times since and he is nothing short of wonderful! Thank you for making our purchase so easy!
Had great help with Danial black. He was very nice and helped us all the way till the end.
Daniel Black was our salesman and he did an outstanding job. We highly recommend him. We purchased a 2025 F250 XLT. Great job, Daniel!
We had an amazing buying experience with Daniel Black!!! 2 vehicles in one day!! He was so kind and patient with us!
Great buying experience. Was able to do everything before traveling to dealership and show up and sign final docs.
Daniel black is the best sales man very polite and respectful listens and works with you ain’t like all the pushy sales people that just wanna make a sale
jimmy haas is the best. got me a sweet deal on a 2025 mustang gt premium. his customer service is top notch
Daniel Black was amazing to work with! He made my experience so easy and worthwhile.
Randy was able to schedule me in a good time and got me in promptly. The maintenance was top notch and thorough. I was able to thank both Randy and the technician for the exceptional service.
Very polite and respectful place and explain everything really well I give it a 10
Always great service. Easy, on-line scheduling. Friendly, comfortable waiting area with vending machines and free coffee and water!
25000 mile maintenance service work went well. Randy was especially helpful and professional in helping me on my appointment and follow-up afterward.
The service department was prompt to set up my appointment and quick with the installation of the brakes. The day after I heard a strange noise from the wheel well and the service manager took care of the issue quickly and at no additional charge.
Good people great dealership was treated fairly very flexible pricing real competitive bbq jjj Too
Mobile service for maintenance has been great!
Randy was extremely nice and very helpful, and took care of my car in a timely manner and I will definitely be coming back for my next oil change!
The sign outside the Quick Lane service shop says " Pull inside for service". I did that and waited over 10 minutes before anyone came out to my car, even though I could see 4 or 5 people inside at the service desks.
Service was performed in a reasonable time. I was just having an oil change and inspections. The service writer was friendly enough.
We did not drive the car for a day after having it serviced. When my wife went to get in the car she noticed that the drivers seat was soiled, like the service technician did not cover ... Read More DealerRater - Jul 7, 2025
David and his staff always do a good job on my vehicles. I have been coming to Randall Ford for many years and have always had a good experience at the dealership. Keep up the good work.
Good service, nice clean waiting area, nice personal.
Very professional and helpful. Excellent mobile service. Out standing staff at all levels. They will be my first choice when I get in the market for a new vehicle.
The person who checked me in made me feel confident in the work the at would be done. Very good experience overall.
I drove 90 miles to this dealership, first time I had done business with them. And I would do it again in a heartbeat. That was the fastest I have ever got out of any dealership. Really impressed! The salesman (Ethan I think his name was) and the finance manager, sales manager, they were all great. It was a pleasure doing business with them and I would drive the 180 miles round trip again with out hesitation. Thanks Randall Ford
Jimmy Haas and the crew were awesome to work with, I highly recommend Randall Ford, If you’re looking for a new used car it was a great experience. Everyone was very nice and very helpful!
Randy in the service department is fantastic, every time I have work on my car he has been outstanding!! Always has an answer for any questions is ask. Daniel in sales sold me a truck in April and he was wonderful. The staff at Randall Ford in Fort Smith Arkansas awesome.
The service guys were Very friendly and detailed with their information. Very thankful for their help.
These people have no communication. They were going to put in a used transmission that was covered under warenty. They received the transmission and said they would contact me when they were ready for my car. It took them 3 months to contact me so I took my car in the day the job was going to be done they called saying the seal on the transmission was broken and the warenty won't pay it because it's now expired so I needed to pay an extra 300 dollars for the part and labor.....they had my transmission for 3 months! They ... Read More DealerRater - May 26, 2025
Had a great buying experience at Randall Ford. Daniel Black was very helpful, friendly and patient, would highly recommend him! Thanks for the good deal and customer service....
It was a great experience. Everyone was awesome and very helpful. Thank you all very much
Great group at Randall Ford. Thanks Jimmy Haas for the great experience. A+
Rude, bad attitude, poor communication, not concerned about helping the customer, lied about diagnosis, bade service all around
We have been customers of Randall Ford since 1995 and we have had great outstanding and professional services from the technician and service department team they care and listen to the customer and explain what needs to be done. Randall Ford is very customer oriented and very professional to the customers. Technician and team 10 plus ➕️ to all at Randall Ford. Thank you the Hollibough's
Great customer service. Upfront and does not waste your time. Highly recommend everyone. Go see Ray.
Randall Ford is a nice and clean dealer and employees who are helpful, courteous and effective at their jobs.
Jimmy made the buying process a breeze! I highly recommend Randall Ford!
Was meet at the was a smiling face, had made an appointment to test drive a Maverick. Ethan was great, he listen to me explain what I was looking. He selected two vehicles and we drove them. I feel any pressure and tag teaming. He was upfront with everything. Randall Ford did a great hire in Ethan.
Service department practices are all wrong Untruthful Appointments mean nothing. Communication is not good at all.
Dealership refused to give me tax credit at point of sale. Promised I could get tax credit at tax time but the dealership failed to submit the time of sale to the IRS. The dealership isn’t being very responsive and Jordan in finance has told me every day he is going to call and has not done anything. I’ve reached out to sales managers as well and have not heard anything. Seems the only one that tried doing anything was the salesman Daniel who has been the help I’ve received. I do not recommend buying here , they ... Read More DealerRater - Mar 5, 2025
Authentic thourogh efficient customer supportive friendly caring aim to please definitely recommend to everyone I know
Hayden was a great help! I was happy to get my new ford edge! I love my new car!
Professional and friendly atmosphere. The facility is immaculate and shows the attention to detail and customer service.
Did a fine job , got to my truck quickly. Employees were pleasant and easy to work with.
Great experience! Our salesman, Jimmy Haas, was down to earth and very helpful. I highly recommend buying a new Ford from Randall Ford!
They have taken care of my problems and concerns over the years. I would recommend this dealership.
Found the perfect vehicle and the service was exceptional! I’ll be sending my friends!
$100.00 for an oil and filter change.and they can’t even tell me what kind of oil they used.. isn’t rotate tires and didn’t inspect the brakes.then I received a nasty letter from Randall because I was waiting to pay the bill until they finished the job. They still haven’t done the factory recall, which was the real reason they came to my home to do the work.
No tiene area para niños,,, tubieron esperando a mi esposa 2 horas en un cambio de aceite ,,,, mal caracter, no remobieron un codigo de la puerta de fabrica, en la sala grande prometieron que lo Arian gratis,,, si hago mis servicios ay,, mitieron, mal servicio,, no lo remoniendo sin duda pesimo servicios,,,, att Eduardo urive
Excellent service staff handling service scheduling and details is. first class, I’ve been a regular customer of Randall service department since 1990
I have great faith in Randall ford. They treat me like I am their only customer
Great experience with buying my New 2024 F150. Give Hayden Owen a shout if your looking for a new Ford
Recently I received a Recall Notice from Ford Motor Company regarding an issue with the exhaust system on my Ford Edge. While I debated about the best time to attempt to schedule an appointment, RANDALL FORD in Fort Smith called to schedule a visit from their Mobile Service system. They came to my home and performed the recall upgrade within 20 minutes of the Mobile Units arrival. The technician checked all my vehicles fluids, filters, tires and wiper blades while the vehicles emission system was going through the electronic adjustment. I was very impressed with the entire process. I am used ... Read More Facebook - Dec 30, 2024
Very nice service! Strive to make their customers happy! I will recommend them to anyone
Helpful and courteous up front with pricing and scheduling for my grandson’s truck needing new key fob. Me being from N.C. visiting grandchildren no happy to deal with you in the future
This dealership is so easy to work with. The mobile unit was prompt, fast and very informative. I loved not having to take my car in for an oil change and tire rotation.
The vehicle is running good. The people at the Randell Ford were friendly and heipful.
Brought my truck in for an oil change and got told my battery was in the red, brake fluid needed changing, and coolant needed a flush. Tested battery later tested all green. Had Ford replace brake fluid and coolant. Coolant was not properly filled and they did come fill it afterwards. Was informed of an oil leak after the other services had been done. No oil leak was found and no leaks have happened weeks later. Most of the recommended services were not needed or warranted. The inspection team needs to be sure that all recommended work is needed and ... Read More DealerRater - Dec 16, 2024
Had a wonderful experience with Randall Ford of Fort Smith! I had two separate visits each with a diagnosis within 72 hours, an engine replaced in under 3 weeks, and had a new started out in within a weekend! I highly reckoned service with Ricky!
I was sold the wrong truck I asked to be shown v8 and was sold a v6 not happy
Friendly, but not the place to get a oil change without a appointment. Most of the time getting service is weeks to a month to get in for any major work. Expect prices at Ford to be higher than everyone else. I didn't know my transmission is sealed. So my mechanic said only Ford is allowed to do work on the transmission . Plus my GPS doesn't update itself. So I have to have Ford do it , over 200.00. Out of my budget, so I use my phone GPS. If your a female, do your research .
Great service, fast and efficient. Ricky was awesome. I had a flat tire and they had me in and out in no time.
Bait and switch. I was told one price and charged another. Also, they did not fix issue I asked them to address.
Good communication on appt time, and service was finished in time promised. Service department was kind and helpful.
I have gotten good service from Randal Ford. I really like the “at home” oil change. Thanks Hunter Wiley for the good job and Michelle Cummins for reminding me of my Ford Pass points.
Does not offer a wait option for service. Took my vehicle in for a recall notice and was informed, after the inspection, that they would have to order the components. After the parts came in, I was notified and made the appointment to have them installed. On the day of the appointment the service department informed me that they had no record of my vehicle having been there previously and I will have to have it inspected again despite showing the text notifications sent from them.
I’m a happy 48 year customer. Dave Hardwick has been my service rep for more than half that time. He does great. Also, Randale, my technician was very thorough.
Clean friendly service wide variety of selection and full of knowledge about every vehicle and honestly straight forward
Ricky Huerta got my vehicle in immediately when I was stranded during my travels accross country. My F450 has some electrical issues and he quickly figured out what was needed and reprogrammed my truck and saved my trip. Outstanding service especially since I was a new customer to Randall Ford and hopefully won’t have to ever return again. Well done !
I told him what kind of deal I wanted. He came back with a better one. It took all of fifteen minutes.
Randall Ford made the car buying experience quick and easy. They were very friendly and gave me a fair trade for my vehicle! I would definitely do business with them again! I love my 2023 Hyundai Santa Fe.
The Service Department goes the extra mile to expedite repairs and maintenance and make the experience pleasant.
Scheduling was very easy, they provided updates on the progress, and I love that they have a later pick up time than any other place I'm aware of.
The good folks at Randall scheduled my truck for service at my home expediently. The van showed up the following day and the two man crew rotated my tires, changed the oil, checked the batteries and fluids, brakes, etc. Overall, excellent service and didn’t break the bank. Very convenient!
Love the mobile service! Easy, quick, efficient and they come to your home. What’s not to love about that! Steven was professional, knowledgeable and completed the work quickly. Michelle was also helpful and responded to my emails in a timely manner. Thank you David Hardwick for setting up my appointment!
My first time here. Needed trans service which is lengthy. Live 30 miles away, single, so had to wait. Rep coordinated everything perfectly. Am now permanent customer.
I have always gotten great service from Randall Ford. David Hardwick and his service personnel took care of my recent problems with my SUV. The car drives great again and problem no longer exists. Way to go Randall Ford and service staff. Thanks again.
Excellent communication and follow up also prompt and courteous service. I also appreciate their knowledge
Randall was very speedy on their oil change and they changed my windshield wiper blades without me asking. I was very pleased with my service.
Setting up appointment took way to long for a recall. Then information given about how long it would take was very misleading. Was told could take up to one day to several. So made plans to be without vehicle. The whole job start to finish took less than 2 hrs I could have waited on my vehicle instead of driving 70 miles extra plus a friends time. It was a recall they should know how long it takes, it wasnt like they had to figure out what was wrong.
They checked my vehicle thoroughly and took note of all my concerns and fixed them.
They have a great team and are easy to work with. I have used them for several years and have not had any problems. They have a nice waiting area or a shuttle available.
Great experience! We worked with Rocky. He lives close to us, so he drove the truck to our house after work. We feel in love with it and worked out a deal on trading in our jeep. Kinda took a bath on the jeep but we sold the motorhome and no longer needed it. Thank you Randall Ford.
We got a used vehicle from Randal Ford and it was one of the easiest best car buying experiences we have ever had! Our sales person Audry was wonderful to work with and the finance person Jordan was also wonderful to work with! We really enjoyed our car purchase experience. Thank you so much Randall Ford for helping us get into our New to us vehicle
The service department was very helpful and I appreciate your concern. I especially like to commend Shannon Smith for his help .
Have only been here for service. Service advisors are friendly and knowledgeable. They don't try to oversell or "talk me into" something I don't need.
Service performed wasn’t a problem. The service department is extremely difficult to contact by phone. In fact, it’s almost impossible to get anyone to answer the phone.
Great customer service from start to finish. Was able to be competitive with APR financing so was able to do a one stop shop transaction.
The team of service technicians who worked with me were very friendly and helpful, I enjoyed meeting and talking with the technician who came to my house and fixed my recall. He was a very nice person.
We had a great experience buying a car from kayse. Everyone was helpful and considerate.
They have always been friendly and dealt straight with us. You can tell we like Randall Ford because we have bought 4 vehicles from them in the last 5 years! And yes, they’re all still rolling!
They did a great job in trying to fix my Expedition. I got 250 miles down the road and the issue I was having started again.
Excellent service from salesman to finance. My truck had the worst detail job ever seen
I recently purchased a new F150 from this dealership and was very disappointed with my experience. The Sales / finance team did not deliver on what they promised me to get me to get the deal done. As soon as the deal was done they were done with me.
I tried calling the General Manager a couple of times to let him know about my Experience to set if he could help, but I was never able to reach him. I was always transferred to the Sales Manager who had no interest in honoring what was promised to me before signing ... Read More DealerRater - May 13, 2024
Kayse and Jordan are rockstars! They made my truck buying experience so easy and wonderful. I highly recommend going to see them!
