Customer Testimonials
Friendly, but not the place to get a oil change without a appointment. Most of the time getting service is weeks to a month to get in for any major work. Expect prices at Ford to be higher than everyone else. I didn't know my transmission is sealed. So my mechanic said only Ford is allowed to do work on the transmission . Plus my GPS doesn't update itself. So I have to have Ford do it , over 200.00. Out of my budget, so I use my phone GPS. If your a female, do your research .
Great service, fast and efficient. Ricky was awesome. I had a flat tire and they had me in and out in no time.
Good communication on appt time, and service was finished in time promised. Service department was kind and helpful.
I’m a happy 48 year customer. Dave Hardwick has been my service rep for more than half that time. He does great. Also, Randale, my technician was very thorough.
Clean friendly service wide variety of selection and full of knowledge about every vehicle and honestly straight forward
Ricky Huerta got my vehicle in immediately when I was stranded during my travels accross country. My F450 has some electrical issues and he quickly figured out what was needed and reprogrammed my truck and saved my trip. Outstanding service especially since I was a new customer to Randall Ford and hopefully won’t have to ever return again. Well done !
I told him what kind of deal I wanted. He came back with a better one. It took all of fifteen minutes.
Randall Ford made the car buying experience quick and easy. They were very friendly and gave me a fair trade for my vehicle! I would definitely do business with them again! I love my 2023 Hyundai Santa Fe.
The Service Department goes the extra mile to expedite repairs and maintenance and make the experience pleasant.
Scheduling was very easy, they provided updates on the progress, and I love that they have a later pick up time than any other place I'm aware of.
The good folks at Randall scheduled my truck for service at my home expediently. The van showed up the following day and the two man crew rotated my tires, changed the oil, checked the batteries and fluids, brakes, etc. Overall, excellent service and didn’t break the bank. Very convenient!
Love the mobile service! Easy, quick, efficient and they come to your home. What’s not to love about that! Steven was professional, knowledgeable and completed the work quickly. Michelle was also helpful and responded to my emails in a timely manner. Thank you David Hardwick for setting up my appointment!
My first time here. Needed trans service which is lengthy. Live 30 miles away, single, so had to wait. Rep coordinated everything perfectly. Am now permanent customer.
I have always gotten great service from Randall Ford. David Hardwick and his service personnel took care of my recent problems with my SUV. The car drives great again and problem no longer exists. Way to go Randall Ford and service staff. Thanks again.
Excellent communication and follow up also prompt and courteous service. I also appreciate their knowledge
Randall was very speedy on their oil change and they changed my windshield wiper blades without me asking. I was very pleased with my service.
They checked my vehicle thoroughly and took note of all my concerns and fixed them.
They have a great team and are easy to work with. I have used them for several years and have not had any problems. They have a nice waiting area or a shuttle available.
Great experience! We worked with Rocky. He lives close to us, so he drove the truck to our house after work. We feel in love with it and worked out a deal on trading in our jeep. Kinda took a bath on the jeep but we sold the motorhome and no longer needed it. Thank you Randall Ford.
The service department was very helpful and I appreciate your concern. I especially like to commend Shannon Smith for his help .
Have only been here for service. Service advisors are friendly and knowledgeable. They don't try to oversell or "talk me into" something I don't need.
Great customer service from start to finish. Was able to be competitive with APR financing so was able to do a one stop shop transaction.
The team of service technicians who worked with me were very friendly and helpful, I enjoyed meeting and talking with the technician who came to my house and fixed my recall. He was a very nice person.
They have always been friendly and dealt straight with us. You can tell we like Randall Ford because we have bought 4 vehicles from them in the last 5 years! And yes, they’re all still rolling!
They did a great job in trying to fix my Expedition. I got 250 miles down the road and the issue I was having started again.
Excellent service from salesman to finance. My truck had the worst detail job ever seen
We have had our car serviced by Randall for ll years since new. We trust them and they have always done us right.
I always receive good service from Randall Ford. The dealership is very courteous and addresses my concerns and questions.
I recently went in for service work for my Bronco and was extremely pleased on the service I received.
Randy in the service department is your to go to guy! Very professional and good at what he does most definitely recommend him to be in charge!
Good experience and Kayse did a great job. If your looking for a ford Randall Ford is the place.
Fast and consistent service is what keeps me coming back to Randall Ford, friendly too!
My wife and I happen to see a used F350 that had just been posted to the website but no pictures were available yet. We stopped by just for a few minutes to take a look at the truck and see if it was something we might be interested in. Ray Quinteros greeted us at the door, showed us the truck and we were off and running! Ray and his sales manager Bryce, took very good care of us and within just a few minutes we were able to come to a decision to purchase the truck. If you’re ...
I had an engine light trip prior to a trip i had planned. Robert got me in and discovered it was a sensor problem on a diff vent. They had the part and fit the truck in for repair. Very satisfied from start to finish.
David in commercial service is very easy to work with. He is always very polite and helpful.
My service was very easy to work with dropped my vehicle off and gave me a ride back to work kept me updated with my vehicle is ready
DAVE HARDWICK IS THE BEST!! I WILL NOT TAKE MY CHEVY TAHOE ANYWHERE ELSE UNLESS IT HAS TO BE A CHEVY PART!!!!!!
Very easy to work with and keeps me updated on my vehicle during maintenance work
The service person Randy is awesome he takes care of you need me people like him
Outstanding customer service, the staff were very knowledgeable and friendly. I would highly recommend using them for serving your vehicle.
I've been buying and trading cars with Randall for the last 32 years and I can tell you this is the supremely best dealership in the entire country. Dave Hardwick is the best ever service manager , on the rare occasion you should need help.
Randall Ford service department is very busy at all times. Nevertheless, they provide excellent service and are always communicative and professional.
Randall has always been may service dealer since I was asked not to bring my f250 back in Sallisaw Ok. My first vehicle was bought at Randall Ford in 1978 f150 4 x 4. Service dept is always kind and courteous and mechanics are top notch. I will always bring my vehicle to them.
Bought a 2011 Cadillac CTS from them in July, 2021 and the very next day a check-engine light came on. After back-and-forth with the salesman and service manager (the salesman who sold me the car will go to bat for you here) they looked at it and it was found to be a bad catalytic converter. They fixed the car, it sounds and runs terrific
Late this spring, my car was repaired by Alex Weatherford in your Collision dept. He was always pleasant and professional, doing a great job in a timely manner. Not only did my car look 200% better, he went above and beyond in the finish work he performed. This gentleman is a credit to your business --- Ive already told my friends about the best place in town to go for top notch repair work.
Great service and friendly employees. Highly recommend this dealership for service. New to the area and we bought a new vehicle from where we previously lived and they got me right in for service when I needed it. New purchase or service this is the place to go.
DAVE HARDWICK IS THE BEST!! ALWAYS HAPPY TO SEE ME AND GET MY TAHOE IN!!❤❤ ALWAYS CALLS ME BY NAME HE'S AWESOME!!! FAST AND FRIENDLY
We recently purchased a pre-owned Ford. It was still under factory warranty and had a cataclysmic failure requiring a new engine block. We were travelling at the time and Randall was the closest dealer. Blake, in the service dept., was extremely helpful and kept us informed throughout the entire process, even helping with the rental car. This has always been a great place to do business.
The service and the speed of service was immaculate, that there boy Randy was so kind, so helpful, so adorable, so knowledgeable, so career driven, so stylish, so happy sounding on the phone, and so happy in person, I hope he helps me with my Randall Ford service anytime.
Excellent service with friendly and professional personnel, etc., etc. etc.
I have used the Service Department at Randall Ford since buying my first Expedition in 1997. I bought my 2011 Expedition new from them and will continue to use them. This time I needed some minor body work. The people in the body shop were just as courteous and expert as all the other people there that I have used for service.
The service department at Randall Ford in Fort Smith is excellent. They are thorough and competent. Randy was very helpful. I appreciate the good service there.
Committed/Determined service department. I had a tricky warranty issue on my F-250 and Randy would not give up until the problem was solved!
We have used Randall Ford for all our service needs for years always receive fast courteous service. We traded in our vehicle on a new Ford Escape and received and excellent deal and really like the car with all the new Technology.
Peter Rossum made the car buying decision one of the best and easiest we have ever been able to do!! Super thankful thank you again!
Had a GREAT experience purchasing a preowned minivan!! Excellent care & super friendly staff!! Very pleased with the online contact and face to face care given.
Did me right. Peter my salesman really went above and beyond to get me into something that fit my budget. Thank you for all of your help.
They picked my Expedition up for service and detail. The service advisor communicated with me the suggestions for service and priced everything out before proceeding. When the car was delivered I was very pleased with the detailing. Though it is several years old, it looked like a new car. Also, they sanitized the interior with a black light treatment, I was not expecting this but appreciated it.
They worked with me very well, we got what we wanted and they made my dreams come true, I’ve been wanting a Mustang for as long as I can remember and they made it happen and I’m so thankful for them
We had a computer malfunction concerning the UBS insert. Repaired after part was ordered. All went well. Ricky in service was very helpful during the process.
They were very efficient, professional and friendly. Lounge was comfortable and wait time was reasonable. I was impressed by how the dealership is coping with these difficult times.
I own a 2011 Ford Mustang GT that I am very fond of. I have used Randall Ford for my service on this vehicle since 2013. I continue to return to them because they have always been fair with me and have performed excellent work. My last visit was for quite a bit of work. The work was completed to my satisfaction. Randy went above and beyond and even detailed my engine bay when the work was completed. Very pleased.
Very pleased with my new Ecosport. Sales staff was friendly and informative. Service dept. Corrected a/c heater problem in a timely manner. I will continue giving you guys my business as I have done for many years.
Peter at Randall ford is the best! He even delivered my awesome brand new Ford Flex, and help me get all of my phone stuff set up. I'm definitely in love with this car.
Always friendly employees. David Hardwicke always goes beyond the norm to schedule me for service and always has time to answer any questions. Appreciate them checking my truck before I go on the road. I will return.
This is my second time buying from Randall. Went to another dealer this go round l and they didn’t listen to anything I asked. Came back to Randall Ford and Pete hooked me up! Got a great price for my trade in, a lower payment, and a low APR. Got more than I asked for!
Peter was so friendly and the process so easy. We started online and I highly recommend their online application. Please go see him for your vehicle needs. You won't be disappointed.
Randy took care of me for the first 5000 mile service on my F150. He got me in and out in a reasonable amount of time.
The Service Team at Randall Ford is top-notch. I couldn't ask for better service. Issac is my go-to guy and is so pleasant to work with and is knowledgeable. I know they are supposed to up-sell clients and Issac isn't pushy in the least.
The young men who were involved with the purchase of our new Explorer were impressive young men. The salesman, Peter Rossum, and the Finance Manager, Jordan Gregor, were genuinely friendly and very knowledgeable.
Very easy to work with...friendly and accommodating. Peter Rossum was so helpful, friendly. Great experience. Victor was friendly and explained the finance process. Great place
The service person, Mr. K. Helped me understand what my car needed mechanically for the future 100,000 miles. (Already had 100,000 miles in the last 11 years). Besides the written diagram he also showed me one item I needed to know under the hood. When I returned to pick up my Fusion, it smelled better: A TAB Of SCENT HAD BEEN ADDED. More attention was paid to an amateur than at previous visits.
Ray Moore and Peter Rossum Did a great job they went oof there way to help me. I was leaving the Lot because I was Disappointed in the car that I drove all the way from Fayetteville to Fort Smith to look at and they found me a different car that I couldn’t resist Great customer service
Peter and the rest of the staff at Randall were very easy to work with. The car I was interested in was ready to take for a test drive when I arrived. We were in and out very quickly.
Was a good experience. Friendly, knowledgeable personal. Peter help and kept me informed as to the process. I'm completely satisfied with the service. Actually better then I ever experienced at a dealership Thank you.
Had a great experience purchasing a 2017 mustang GT premium there They were accommodating and very easy to work with. I would highly recommend and would definitely purchase a vehicle here again in the future.
He was a great sales man and worked with me on getting the right deal on the car I wanted and took no time at all.
Peter Rossum is absolutely the best salesman you could ask for. I buy and sell A LOT of vehicles. Have 2 F250 Lariat powerstroke diesels fully loaded, bought a 2018 Mustang 5.0 Premium convertible then traded it in for a 2019 Ruby red Mustang Premium fastback very highly optioned. He is the best salesman I have ever dealt with
Wonderful buying experience at Randall Ford! Accommodating staff from the moment that we entered the door until the moment that we drove away with our new SUV. Peter made our buying experience painless! Jerry and Melinda Bridges
Had a great experience at Randall Ford dealership. My friend Amanda Price has recommended I come look at the Ford trucks. I have been a Tacoma owner twice and Nissan once . I had the Tacoma’s for several years before trading for a Nissan Frontier . After about 6 months I was totally unhappy with the Frontier . So I went to Randall ford where I met once again Billy Hines , I had previously bought my two Tacoma’s from years past from him. He has always been very helpful and I was very pleased with how he went to bat for me ...
I highly recommend this dealer they go above and beyond to get you in thevehicle that you want. I will definitely be going back in the future when I look for another vehicle.
After months and months of searching and looking at new and used trucks in multiple states and municipalities, I find out my truck was in Randall Fords sales lot.
Isaac took care of me this visit and has many other times before. He is always so friendly and professional. He makes sure I am taken care of in a timely manner. I can count on him to be honest about the service my car needs. He is the best to work with.
Peter in sales and Noel in Finance are the best associates to deal with. They went above and beyond to assist me in getting the vehicle I wanted. They were kind and professional and so very helpful. I would 100% recommend going to them for all your vehicle sales needs.