Customer Testimonials

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DealerRater Mar 27, 2024

We have had our car serviced by Randall for ll years since new. We trust them and they have always done us right.

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DealerRater Mar 22, 2024

I always receive good service from Randall Ford. The dealership is very courteous and addresses my concerns and questions.

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DealerRater Mar 11, 2024

I recently went in for service work for my Bronco and was extremely pleased on the service I received.

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DealerRater Mar 7, 2024

Randy in the service department is your to go to guy! Very professional and good at what he does most definitely recommend him to be in charge!

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DealerRater Mar 6, 2024

Randy in service is highly recommended to be your go to guy! Very professional and very good at what he does excellent experience with him!

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DealerRater Feb 26, 2024

Good experience and Kayse did a great job. If your looking for a ford Randall Ford is the place.

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DealerRater Jan 11, 2024

Fast and consistent service is what keeps me coming back to Randall Ford, friendly too!

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DealerRater Jun 13, 2023

My wife and I happen to see a used F350 that had just been posted to the website but no pictures were available yet. We stopped by just for a few minutes to take a look at the truck and see if it was something we might be interested in. Ray Quinteros greeted us at the door, showed us the truck and we were off and running! Ray and his sales manager Bryce, took very good care of us and within just a few minutes we were able to come to a decision to purchase the truck. If you’re ...

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DealerRater Apr 24, 2023

I had an engine light trip prior to a trip i had planned. Robert got me in and discovered it was a sensor problem on a diff vent. They had the part and fit the truck in for repair. Very satisfied from start to finish.

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DealerRater Apr 3, 2023

David in commercial service is very easy to work with. He is always very polite and helpful.

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DealerRater Mar 20, 2023

My service was very easy to work with dropped my vehicle off and gave me a ride back to work kept me updated with my vehicle is ready

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DealerRater Mar 1, 2023

DAVE HARDWICK IS THE BEST!! I WILL NOT TAKE MY CHEVY TAHOE ANYWHERE ELSE UNLESS IT HAS TO BE A CHEVY PART!!!!!!

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DealerRater Nov 7, 2022

Very easy to work with and keeps me updated on my vehicle during maintenance work

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DealerRater Oct 18, 2022

The service person Randy is awesome he takes care of you need me people like him

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DealerRater Jul 11, 2022

Outstanding customer service, the staff were very knowledgeable and friendly. I would highly recommend using them for serving your vehicle.

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DealerRater Jun 13, 2022

I've been buying and trading cars with Randall for the last 32 years and I can tell you this is the supremely best dealership in the entire country. Dave Hardwick is the best ever service manager , on the rare occasion you should need help.

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DealerRater Jan 20, 2022

Randall Ford service department is very busy at all times. Nevertheless, they provide excellent service and are always communicative and professional.

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DealerRater Nov 24, 2021

Randall has always been may service dealer since I was asked not to bring my f250 back in Sallisaw Ok. My first vehicle was bought at Randall Ford in 1978 f150 4 x 4. Service dept is always kind and courteous and mechanics are top notch. I will always bring my vehicle to them.

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DealerRater Sep 1, 2021

Bought a 2011 Cadillac CTS from them in July, 2021 and the very next day a check-engine light came on. After back-and-forth with the salesman and service manager (the salesman who sold me the car will go to bat for you here) they looked at it and it was found to be a bad catalytic converter. They fixed the car, it sounds and runs terrific

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DealerRater Aug 30, 2021

Late this spring, my car was repaired by Alex Weatherford in your Collision dept. He was always pleasant and professional, doing a great job in a timely manner. Not only did my car look 200% better, he went above and beyond in the finish work he performed. This gentleman is a credit to your business --- Ive already told my friends about the best place in town to go for top notch repair work.

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DealerRater Aug 23, 2021

Great service and friendly employees. Highly recommend this dealership for service. New to the area and we bought a new vehicle from where we previously lived and they got me right in for service when I needed it. New purchase or service this is the place to go.

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DealerRater Aug 20, 2021

DAVE HARDWICK IS THE BEST!! ALWAYS HAPPY TO SEE ME AND GET MY TAHOE IN!!❤❤ ALWAYS CALLS ME BY NAME HE'S AWESOME!!! FAST AND FRIENDLY

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DealerRater Jul 23, 2021

We recently purchased a pre-owned Ford. It was still under factory warranty and had a cataclysmic failure requiring a new engine block. We were travelling at the time and Randall was the closest dealer. Blake, in the service dept., was extremely helpful and kept us informed throughout the entire process, even helping with the rental car. This has always been a great place to do business.

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DealerRater Jul 23, 2021

The service and the speed of service was immaculate, that there boy Randy was so kind, so helpful, so adorable, so knowledgeable, so career driven, so stylish, so happy sounding on the phone, and so happy in person, I hope he helps me with my Randall Ford service anytime.

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DealerRater Jul 2, 2021

Excellent service with friendly and professional personnel, etc., etc. etc.

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DealerRater Jun 11, 2021

I have used the Service Department at Randall Ford since buying my first Expedition in 1997. I bought my 2011 Expedition new from them and will continue to use them. This time I needed some minor body work. The people in the body shop were just as courteous and expert as all the other people there that I have used for service.

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DealerRater Mar 18, 2021

The service department at Randall Ford in Fort Smith is excellent. They are thorough and competent. Randy was very helpful. I appreciate the good service there.

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DealerRater Dec 29, 2020

Committed/Determined service department. I had a tricky warranty issue on my F-250 and Randy would not give up until the problem was solved!

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DealerRater Nov 2, 2020

We have used Randall Ford for all our service needs for years always receive fast courteous service. We traded in our vehicle on a new Ford Escape and received and excellent deal and really like the car with all the new Technology.

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DealerRater Oct 6, 2020

Peter Rossum made the car buying decision one of the best and easiest we have ever been able to do!! Super thankful thank you again!

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DealerRater Oct 1, 2020

Had a GREAT experience purchasing a preowned minivan!! Excellent care & super friendly staff!! Very pleased with the online contact and face to face care given.

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DealerRater Sep 20, 2020

Did me right. Peter my salesman really went above and beyond to get me into something that fit my budget. Thank you for all of your help.

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DealerRater Aug 24, 2020

They picked my Expedition up for service and detail. The service advisor communicated with me the suggestions for service and priced everything out before proceeding. When the car was delivered I was very pleased with the detailing. Though it is several years old, it looked like a new car. Also, they sanitized the interior with a black light treatment, I was not expecting this but appreciated it.

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DealerRater Jun 5, 2020

They worked with me very well, we got what we wanted and they made my dreams come true, I’ve been wanting a Mustang for as long as I can remember and they made it happen and I’m so thankful for them

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DealerRater Jun 5, 2020

We had a computer malfunction concerning the UBS insert. Repaired after part was ordered. All went well. Ricky in service was very helpful during the process.

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DealerRater May 15, 2020

They were very efficient, professional and friendly. Lounge was comfortable and wait time was reasonable. I was impressed by how the dealership is coping with these difficult times.

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DealerRater Apr 22, 2020

I own a 2011 Ford Mustang GT that I am very fond of. I have used Randall Ford for my service on this vehicle since 2013. I continue to return to them because they have always been fair with me and have performed excellent work. My last visit was for quite a bit of work. The work was completed to my satisfaction. Randy went above and beyond and even detailed my engine bay when the work was completed. Very pleased.

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DealerRater Mar 30, 2020

Very pleased with my new Ecosport. Sales staff was friendly and informative. Service dept. Corrected a/c heater problem in a timely manner. I will continue giving you guys my business as I have done for many years.

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DealerRater Mar 27, 2020

Peter at Randall ford is the best! He even delivered my awesome brand new Ford Flex, and help me get all of my phone stuff set up. I'm definitely in love with this car.

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DealerRater Mar 22, 2020

Always friendly employees. David Hardwicke always goes beyond the norm to schedule me for service and always has time to answer any questions. Appreciate them checking my truck before I go on the road. I will return.

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DealerRater Mar 9, 2020

This is my second time buying from Randall. Went to another dealer this go round l and they didn’t listen to anything I asked. Came back to Randall Ford and Pete hooked me up! Got a great price for my trade in, a lower payment, and a low APR. Got more than I asked for!

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DealerRater Mar 4, 2020

Peter was so friendly and the process so easy. We started online and I highly recommend their online application. Please go see him for your vehicle needs. You won't be disappointed.

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DealerRater Feb 28, 2020

Randy took care of me for the first 5000 mile service on my F150. He got me in and out in a reasonable amount of time.

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DealerRater Feb 14, 2020

The Service Team at Randall Ford is top-notch. I couldn't ask for better service. Issac is my go-to guy and is so pleasant to work with and is knowledgeable. I know they are supposed to up-sell clients and Issac isn't pushy in the least.

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DealerRater Feb 13, 2020

The young men who were involved with the purchase of our new Explorer were impressive young men. The salesman, Peter Rossum, and the Finance Manager, Jordan Gregor, were genuinely friendly and very knowledgeable.

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DealerRater Feb 13, 2020

Very easy to work with...friendly and accommodating. Peter Rossum was so helpful, friendly. Great experience. Victor was friendly and explained the finance process. Great place

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DealerRater Jan 2, 2020

The service person, Mr. K. Helped me understand what my car needed mechanically for the future 100,000 miles. (Already had 100,000 miles in the last 11 years). Besides the written diagram he also showed me one item I needed to know under the hood. When I returned to pick up my Fusion, it smelled better: A TAB Of SCENT HAD BEEN ADDED. More attention was paid to an amateur than at previous visits.

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DealerRater Dec 30, 2019

Ray Moore and Peter Rossum Did a great job they went oof there way to help me. I was leaving the Lot because I was Disappointed in the car that I drove all the way from Fayetteville to Fort Smith to look at and they found me a different car that I couldn’t resist Great customer service

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DealerRater Dec 27, 2019

Peter and the rest of the staff at Randall were very easy to work with. The car I was interested in was ready to take for a test drive when I arrived. We were in and out very quickly.

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DealerRater Dec 14, 2019

Was a good experience. Friendly, knowledgeable personal. Peter help and kept me informed as to the process. I'm completely satisfied with the service. Actually better then I ever experienced at a dealership Thank you.

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DealerRater Dec 13, 2019

Had a great experience purchasing a 2017 mustang GT premium there They were accommodating and very easy to work with. I would highly recommend and would definitely purchase a vehicle here again in the future.

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DealerRater Dec 8, 2019

He was a great sales man and worked with me on getting the right deal on the car I wanted and took no time at all.

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DealerRater Dec 6, 2019

Peter Rossum is absolutely the best salesman you could ask for. I buy and sell A LOT of vehicles. Have 2 F250 Lariat powerstroke diesels fully loaded, bought a 2018 Mustang 5.0 Premium convertible then traded it in for a 2019 Ruby red Mustang Premium fastback very highly optioned. He is the best salesman I have ever dealt with

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DealerRater Nov 23, 2019

Wonderful buying experience at Randall Ford! Accommodating staff from the moment that we entered the door until the moment that we drove away with our new SUV. Peter made our buying experience painless! Jerry and Melinda Bridges

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DealerRater Nov 20, 2019

Had a great experience at Randall Ford dealership. My friend Amanda Price has recommended I come look at the Ford trucks. I have been a Tacoma owner twice and Nissan once . I had the Tacoma’s for several years before trading for a Nissan Frontier . After about 6 months I was totally unhappy with the Frontier . So I went to Randall ford where I met once again Billy Hines , I had previously bought my two Tacoma’s from years past from him. He has always been very helpful and I was very pleased with how he went to bat for me ...

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DealerRater Nov 9, 2019

I highly recommend this dealer they go above and beyond to get you in thevehicle that you want. I will definitely be going back in the future when I look for another vehicle.

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DealerRater Nov 5, 2019

After months and months of searching and looking at new and used trucks in multiple states and municipalities, I find out my truck was in Randall Fords sales lot.

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DealerRater Nov 3, 2019

Isaac took care of me this visit and has many other times before. He is always so friendly and professional. He makes sure I am taken care of in a timely manner. I can count on him to be honest about the service my car needs. He is the best to work with.

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DealerRater Oct 28, 2019

Peter in sales and Noel in Finance are the best associates to deal with. They went above and beyond to assist me in getting the vehicle I wanted. They were kind and professional and so very helpful. I would 100% recommend going to them for all your vehicle sales needs.

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DealerRater Oct 25, 2019

Peter answered all my questions about purchasing a vehicle! He was very knowledgeable and willing to help me find what I needed! Personable and friendly.

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DealerRater Oct 21, 2019

I had the best experience. I hate going to dealerships but this was great. No one was pushy or rude. Was treated with much respect.

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DealerRater Oct 15, 2019

Went out of his way to meet my needs, made me to feel good about doing business. To say anything more would only be rambling!

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DealerRater Oct 6, 2019

Good service. Communication could have been better. We are 2000 miles from home and needing this warranty work done. Work was done in 4 days.

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DealerRater Oct 1, 2019

No matter if I have an appointment or not..everyone is so nice and helpful. They will always ask before doing anything..love going to randall Ford for all my services

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DealerRater Sep 21, 2019

they had good customer service. They made sure that the deal would work out and gave a warranty on top of getting a used truck

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DealerRater Sep 21, 2019

Very pleased with the dealership. Very helpful and curtios.... My dealer was very pleasant. Made my experience very pleasant. Enjoy shopping for a new car there ...

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DealerRater Sep 16, 2019

Ford has given my fiancé and I the best buying experience ever this was the second car I purchased from Peter at Randall for great experience and they will go out there way to make a sale and make sure there customers are happy and well taken care of thank u Peter and Randal Ford for selling us our new care and making this experience easy and pleasant y’all Rock !!

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DealerRater Sep 9, 2019

Everyone was friendly and professional. They had to order a part for me and it was in exactly as planned and installed the same day.

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DealerRater Sep 1, 2019

This was by far the best car buying experience me and my wife have ever had. We wasn’t pressured or questioned not once. I told Peter what I wanted and he he got me the payment range I asked for and blew our minds away with the interest rate. It almost felt like a dream that was to good to be true but it was all what he had explained.

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DealerRater Aug 31, 2019

Peter was awesome! He made us feel comfortable with the whole process and got us exactly what we wanted. 10/10 would recommend to others!

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DealerRater Aug 5, 2019

I scheduled an oil change. The service was good but it did take a while. 2-1/2 hours. I was almost late for another appointment.

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DealerRater Jul 30, 2019

Randall Ford is a great place to purchase a vehicle. Ask for Peter! He was great at taking me through the process of buying a vehicle.

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DealerRater Jun 29, 2019

I can say without a Doubt I have never had a dealership work as hard as they did to get the deal done the way I wanted it. This is the first time I have bought a vehicle and left feeling like they worked for me and not to just get more money. I worked with Peter Rossum and I would recommend anyone looking for a vehicle to call and ask for him. He worked diligently without a pause to get the deal I wanted and would fit my current budget!! He stayed in contact by phone from the first ...

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DealerRater Jun 22, 2019

Peter (salesman) did a good job. Had to overcome some weird stuff beyond his control and navigated it well. Very responsive to texts/calls. Located via internet and able to do over phone mostly. Would recommend.

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DealerRater Jun 9, 2019

prompt and courteous service. Barely any wait time. Several services done on my car in less than an hour. Work was done well. While waiting sales rep Tony gave us ride in new Ranger.

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DealerRater May 25, 2019

We would like to thank Peter and Randall Ford for making our second car shopping experience easy! I just had a new baby but needed a new car. Peter done everything for me over the phone so I wouldn't have to get out with the newborn. He stayed within my monthly price range I requested and found me an awesome car! The process was easy! No staying at a dealership all day like some would have you. This is the second time we've used Peter and we will be using him again in the future! Thank you again ...

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DealerRater May 25, 2019

I was out of work 4 months and just completed chapter 13 bankruptcy 2 months ago. I had to have a new car and just knew I’d never get approved. Peter went to bat for me and now I have a new car to drive.

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DealerRater May 16, 2019

I had a very good experience. Started process online with Peter. He made the process seemless easy and fast! Would recommend the process. Great to work with!!

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DealerRater May 15, 2019

They work with you and after being disappointed with other dealers saying that they could get you into a car. Well the others didn't and Peter did he followed through.

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DealerRater May 3, 2019

The service department got me in and turned back out in a short amount of time. I would certainly recommend folks visiting and doing business with Randall Ford.

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DealerRater Apr 18, 2019

Got it in quick. Performed the work and got it out. Ve ry efficient and nice All area we dealt with were very friendly . Reminded us of our appointment which is very helpful and called us when the work was completed

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DealerRater Apr 17, 2019

SERVICE IS GOOD AND ON TIME.THEY KEEP MY TRUCK RUNNING LIKE A NEW TRUCK.THE COST IS A LITTLE HIGH BUT I GUESS YOU GET WHAT YOU PAY FOR.

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DealerRater Apr 16, 2019

I took my vehicle to Randall Ford based on a friend referring me to David Hardwick as someone who would take care of my need for service. David returned my phone calls and kept me updated on the progress of obtaining the parts and of completing the repairs. Everyone that I came into contact with during the service was very courteous, friendly and helpful.

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DealerRater Apr 13, 2019

Complete service of my vehicle in a timely friendly manner. Issac kept me informed of what was going on at all times and answered any questions I had.

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